FAQs

For best results, machine wash your garment inside out on a gentle cycle with cold water and mild detergent. Tumble dry on a gentle setting and remove promptly; hang to finish. Use only non-chlorine bleach when needed. A warm, gentle iron may be used if needed—just avoid printed areas. To maintain the integrity of the fabric, skip fabric softeners.

While we do not offer a lifetime warranty, we stand by the quality of our craftsmanship. If you experience a manufacturing defect, please reach out—we’re committed to making it right.

Our fit guide is designed to help you select the perfect size based on your body measurements and desired fit. If you’re between sizes or need additional support, please contact us, our experienced team is happy to help.

Every J. Barber garment undergoes rigorous testing by UL to ensure it meets the highest standards for durability, colorfastness, and long-term performance. We use premium, performance-driven materials paired with reinforced stitching and meticulous construction—designed to withstand frequent washing and long hours of wear while maintaining their shape, structure, and elevated aesthetic.

We believe the most sustainable garment is the one that doesn’t need to be replaced. While our fabrics are performance-driven and primarily polyester-based, they’re carefully selected for their durability, comfort, and easy care—reducing the need for frequent replacement. Every decision we make—from material choice to craftsmanship and design—is rooted in our commitment to longevity, responsible production, and a more thoughtful approach to consumption.

Yes. All of our jackets feature a discreet two-way access pocket at the back hip, designed specifically for clinicians who wear headlamps with battery packs. The pocket can accommodate a battery up to 3”x5”x1” in size. This hidden solution allows you to thread and secure cables internally utilizing our LumePass™ technology, minimizing clutter and maximizing comfort, so you can focus on your craft, not your cords.

Orders are typically processed within 2–3 business days. Once shipped, you'll receive a confirmation email with tracking details. Delivery times vary based on location and shipping method selected at checkout.

We’re committed to minimizing our environmental impact. Although not all, most of our packaging is recyclable and thoughtfully designed to reduce waste. We are continuously exploring additional ways to improve our sustainability efforts across the supply chain.

Yes! Once your order ships, you’ll receive an email with a tracking number so you can follow your package every step of the way.

Yes, we currently ship internationally to select countries. International shipping rates and delivery timelines will be calculated at checkout.

Yes, we offer expedited shipping options at checkout for customers who need their order sooner. Shipping rates and estimated delivery times will be calculated based on your location and selected service.

If you need to update your shipping address, please contact us as soon as possible at admin@jbarber.com . We’ll do our best to make the change before your order ships, but we can’t guarantee address updates once processing has begun.

You have 21 days from the delivery date to initiate a return.

We accept returns on unworn, unwashed, and undamaged items with original tags attached. Items marked as final sale are not eligible for return. Items will be inspected upon receiving and damaged or worn items will not be deemed eligible for refund.

Yes—final sale items, personalized items, and worn or washed garments cannot be returned or exchanged.

Visit our Returns Portal to start your return. Once your item is received and inspected, we’ll issue your refund or process an exchange. Refunds typically appear within 5–10 business days, depending on your payment provider.

Once your return is received and inspected, your refund will be processed within 3–5 business days. Timing may vary depending on your payment provider, but most refunds appear on your original form of payment within 5–10 business days.

Yes, we offer exchanges for a different size or style, subject to availability. To begin an exchange, visit our Returns Portal and select your preferred item. If the item you want is out of stock, you may request a refund or choose a different product.

We begin processing orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please reach out as soon as possible to info@jbarber.com. We’ll do our best to accommodate, but we can’t guarantee changes once the order is in production or has shipped.

We accept all major credit cards, Shop Pay, Apple Pay, and Google Pay. Payment options will be displayed at checkout.

At this time, we do not offer gift wrapping, but we’re working on thoughtful packaging options for future gifting. If you're sending a gift, you may include a personalized note at checkout.

You’ll receive an email confirmation once your order is placed and a follow-up email with tracking information once your order ships.

At times, we may offer preorder or backorder options for high-demand items. If available, these options will be clearly noted on the product page along with the expected ship date. Preordering ensures you’ll be first in line when the item is restocked.

On occasion we may offer limited-time promotions or exclusive discount codes to our community. To stay in the loop, be sure to sign up for our newsletter and follow us on social media.

Only one discount code can be applied per order. Discount codes cannot be combined or stacked with other promotional offers unless explicitly stated.