Returns
Updated August 2026
Returns & Exchanges
We stand behind every J. Barber garment and want you to love your purchase. If something isn't quite right, we make returns and exchanges simple through our Return Portal.
Return Window
Eligible items may be returned or exchanged within 21 days of delivery.
Eligible Items
To qualify for a return or exchange, items must be:
- Unworn
- Unwashed
- Free of stains, odors, pet hair, or damage
- In their original condition with all tags attached
Items that do not meet these requirements may be returned to the customer without a refund.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Personalized, embroidered, or hemmed items
- Gift cards
- Final Sale merchandise
- Items damaged through normal wear, misuse, improper care, or unauthorized alterations
Refunds
Once your return has been received and inspected, your refund will be issued to your original form of payment.
- Original shipping charges are non-refundable.
- Refunds are typically processed within 3–5 business days after your return is approved.
- Depending on your financial institution, it may take an additional 5–10 business days for the refund to appear on your statement.
Exchanges
We are happy to offer one complimentary exchange per item, per order.
If you'd like to exchange the same item more than once, simply return the eligible item and place a new order.
All exchanges are subject to product availability.
Processing Time
Please allow 3–5 business days from the time your return is received for inspection and processing.
International Orders
Effective April 12, 2026, J. Barber no longer offers international shipping.
Orders shipped internationally before that date are considered Final Sale and are not eligible for return or exchange.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us at support@jbarber.com as soon as possible.
Please include your order number and photographs of the item so we can resolve the issue promptly.
Lost or Incorrect Returns
Returned merchandise remains your responsibility until it has been received by our returns facility.
Please ensure you return the correct item and retain your return tracking information until your return has been processed.
J. Barber is not responsible for items returned in error. If we are able to locate an incorrectly returned item, we will gladly contact you to arrange return shipment. Additional shipping charges may apply.
Return Shipping
Returns and exchanges initiated through our Return Portal include a prepaid return shipping label.
The prepaid label must be used within 7 days of issuance. If the label expires, a new return request may be required.
Proof of Drop-Off
We strongly recommend obtaining a drop-off receipt from the carrier when returning your package and retaining it until your return has been fully processed. Your receipt serves as proof that the carrier accepted your package and may be required if a shipment is lost in transit.
How to Start a Return
Starting a return is easy.
- Visit our Return Portal.
- Follow the prompts to generate your prepaid return shipping label.
- Drop your package off with the designated carrier within 7 days.
- Be sure to obtain a drop-off receipt and keep it until your return has been fully processed.
- Once your return has been received and inspected, you'll receive an email confirming your refund or exchange.
Refused Shipments
Orders refused upon delivery or returned to us due to an incorrect or undeliverable shipping address may be subject to return shipping charges or other applicable fees, where permitted by law.
Questions?
If you have any questions, we're happy to help.